1. Introduction
QLead, a brand owned and operated by AOB India Private Limited, provides customized AI-powered lead-generation infrastructure, prospect qualification, marketing campaign services, and related B2B professional services.
This Refund and Cancellation Policy explains the circumstances in which a business client may request cancellation, refund, service credit, or replacement.
This Policy applies to services purchased through www.qlead.ai or directly from QLead, unless a separately accepted Service Agreement or Order Form contains different lawful provisions.
2. Nature of Services
QLead services may require substantial work before prospect delivery begins.
Depending on the package, this work may include:
AI qualification bot configuration and training.
Landing-page development.
Campaign architecture and setup.
Marketing creative preparation.
Qualification workflow development.
CRM configuration and integration.
Technical infrastructure deployment.
Operational resource allocation.
Fees attributable to such work are charged for the professional services actually performed and are not contingent solely upon downstream sales results.
3. Cancellation Before Work Commences
A client may request cancellation before substantive work has commenced.
Where no substantive work has been performed and no properly disclosed, non-recoverable charges have been incurred, QLead will ordinarily refund the amount paid.
Any applicable processing charges, third-party commitments, or other non-recoverable costs may be deducted only where lawfully permitted and properly disclosed.
4. Cancellation After Work Commences
Once customized work has commenced, fees attributable to completed work and properly incurred, disclosed costs are generally non-refundable.
If cancellation occurs before all contracted services have been performed, any amount attributable to unperformed services will be assessed under the applicable Order Form and governing law.
QLead may provide reasonable documentation identifying work completed, activation milestones, and relevant incurred costs.
5. Cancellation After Infrastructure Activation
Once the agreed infrastructure has been deployed and activated, fees attributable to that completed infrastructure work are generally non-refundable.
Infrastructure activation may be evidenced by QBot deployment, configured workflows, developed landing pages, approved campaign assets, CRM access, or other relevant service records.
Activation does not automatically extinguish obligations concerning other services or deliverables expressly agreed but not yet performed.
6. Active Campaign Cancellation
A client may request cancellation of an active campaign by emailing digital@qlead.ai.
QLead will review the request, any committed campaign expenses, completed work, and outstanding service obligations.
Cancellation will not ordinarily result in reimbursement for completed professional services or lawfully incurred non-recoverable third-party expenses.
Any prepaid amount attributable to unperformed services will be handled under the applicable agreement and law.
7. Qualified Lead Quality and Replacement
A Qualified Lead is assessed against the approved qualification criteria and process defined in the applicable Order Form.
Clients should report specific concerns with lead IDs, relevant facts, and supporting information.
QLead will examine applicable qualification evidence, including QBot interactions, human verification records where included, and delivery records.
If a lead demonstrably fails an expressly agreed qualification requirement or contractual replacement condition, QLead will provide the applicable replacement, service credit, or other agreed corrective remedy.
A prospect's failure to purchase or subsequent change of interest does not automatically make the lead defective.
8. Indicative and Committed Lead Allocations
Where a package includes an indicative or complimentary lead allocation, the applicable Order Form will define its status and conditions.
Where a fixed quantity, timeline, or other measurable deliverable is expressly committed, QLead will honor the corresponding contractual obligation or provide the applicable remedy for non-performance.
9. No Refund Based Solely on Sales Outcomes
QLead does not guarantee sales conversions, revenue, profit, or return on investment unless expressly agreed in writing.
Accordingly, dissatisfaction arising solely from failure to convert properly qualified prospects into customers does not independently establish entitlement to a refund.
This provision does not excuse any material failure to perform expressly agreed services.
10. Service Deficiency and Remediation
Where a client reasonably alleges material non-performance of an agreed service, QLead will review the relevant facts and records.
Where appropriate, QLead may offer correction, replacement, completion of outstanding services, service credit, or a refund consistent with the applicable agreement and law.
Clients will not be required to waive non-excludable legal rights as a condition of obtaining a remedy to which they are legally entitled.
11. Recurring Services and Subscription Cancellation
Where recurring services are offered, billing frequency, renewal terms, and cancellation methods will be disclosed before enrollment.
A client may cancel future renewals by emailing digital@qlead.ai or using another cancellation method expressly provided at enrollment.
Cancellation will stop future renewals in accordance with the disclosed terms and applicable law.
Refunds for an existing billing period depend on the applicable plan, work performed, and mandatory legal requirements.
12. Payment Disputes and Chargebacks
Clients are encouraged to contact QLead promptly regarding billing or service concerns.
QLead may provide payment processors or financial institutions with relevant transaction records, accepted agreements, invoices, activation evidence, and service-delivery records when responding to payment disputes.
Nothing in this Policy prohibits clients from exercising lawful chargeback or payment-dispute rights.
Fraudulent or unauthorized payment activity may be referred to appropriate financial institutions or authorities where legally justified.
13. Refund Request Process
To request a refund or cancellation, email:
Please include the business name, authorized contact, invoice/order reference, payment amount and date, reason for the request, and relevant supporting information.
QLead aims to acknowledge requests within three business days and provide an initial substantive response within ten business days.
Complex disputes may require additional investigation, in which case the client will be informed.
14. Approved Refunds
Where a refund is approved, it will ordinarily be processed to the original payment method where practicable.
Processing time depends on the payment provider, banking system, and applicable law.
QLead will communicate the approved amount and processing status.
15. Legal Rights
Nothing in this Policy excludes liability for fraud, intentional misconduct, material misrepresentation, or other liability that cannot lawfully be excluded.
If applicable law provides a mandatory cancellation, refund, or other remedy, that law will prevail over inconsistent policy language.
16. Policy Updates
QLead may update this Policy periodically.
The current version will be published at:
Material changes will not retroactively alter existing contractual rights without the agreement or legal basis required.
17. Contact Information
For queries, please email to digital@qlead.ai.