1. Introduction
Welcome to QLead (www.qlead.ai), an AI-powered lead generation and qualification platform owned and operated by AOB India Private Limited, a company incorporated in India.
References to "QLead," "Company," "we," "us," or "our" in this Privacy Policy mean AOB India Private Limited operating under its QLead brand.
We respect the privacy of our website visitors, business clients, prospects, and individuals interacting with our lead-generation and AI qualification systems.
This Privacy Policy explains how we collect, use, process, disclose, retain, and protect personal information in connection with our website, marketing activities, AI-powered qualification bots, CRM systems, lead-generation campaigns, business communications, and related services.
Our services primarily target business customers in the United States and other permitted markets.
2. Scope of This Policy
This Privacy Policy applies to:
- Visitors to www.qlead.ai and QLead-managed websites or landing pages.
- Individuals requesting information, consultations, demonstrations, or quotations.
- Existing and prospective business clients.
- Business contacts and prospects participating in lawful outreach campaigns.
- Individuals interacting with QLead's AI qualification systems, including QBot.
- Individuals whose information is processed in connection with client-authorized lead-generation activities.
Where QLead processes personal information solely on behalf of a business client, that client may independently determine the purposes and lawful basis for processing. The client's own privacy notice may also apply.
3. Information We Collect
Depending on the nature of your interaction, we may collect:
3.1 Personal and Business Contact Information
Name, email address, telephone number, company name, job title, designation, industry, business location, company website, and professional contact details.
3.2 Lead Qualification Information
Information voluntarily provided during qualification, including business needs, product or service interests, intended purchase timelines, budget ranges, geographic preferences, and responses to client-approved qualification questions.
3.3 Communication Information
Email correspondence, support requests, chatbot conversations, meeting communications, digital messaging interactions, and other communications submitted or exchanged through authorized channels.
3.4 Technical and Usage Information
IP address, browser type, device information, approximate location derived from technical data, referring URLs, website interactions, cookies, and campaign analytics.
3.5 Commercial Information
Service inquiries, quotations, orders, invoices, payment status, subscriptions, account details, and service usage records.
3.6 Information from Other Sources
We may receive professional or business-related information from publicly accessible sources, business directories, authorized data providers, client-supplied records, advertising platforms, and other lawful sources.
The availability of information in a public database does not automatically authorize unrestricted collection, disclosure, or marketing use.
4. Purposes of Processing
We use personal information to:
- Respond to inquiries and provide requested services.
- Establish and administer business relationships.
- Develop and operate lead-generation campaigns.
- Identify and qualify prospects according to approved criteria.
- Configure and operate QBot and other AI-assisted qualification systems.
- Facilitate lawful prospect communications and meeting scheduling.
- Deliver qualified prospect information to authorized business clients.
- Maintain qualification evidence, interaction histories, and service records.
- Improve platform functionality, campaign quality, and operational efficiency.
- Prevent fraud, unauthorized access, and misuse.
- Fulfill contractual and legal obligations.
- Manage billing, complaints, support, and disputes.
We will provide additional notices or obtain consent when required for particular processing activities.
5. AI-Powered Qualification and Automated Processing
QLead uses proprietary AI systems, including QBot, to interact with prospects and assess information against campaign-specific Lead Qualification Criteria.
Depending on the purchased service, qualification may involve automated conversations, scoring, and human review.
AI-generated assessments are intended to assist business prospect qualification. They do not guarantee that a prospect will purchase, enter into a contract, attend a meeting, or generate revenue.
QLead does not authorize its qualification technology to make legally significant decisions about an individual's credit, employment, insurance, housing, or similar eligibility without a separately approved and legally compliant arrangement.
Where applicable law grants rights concerning automated decision-making, we will honor those rights.
6. Marketing Communications and Messaging
QLead may communicate with business contacts and prospective customers through email, SMS, digital messaging, and other authorized channels.
All outreach must comply with applicable US federal and state laws, including relevant requirements under the CAN-SPAM Act, applicable messaging requirements, state marketing laws, and privacy laws.
Where prior consent is required, the responsible party must obtain and retain legally sufficient consent before initiating the communication.
We maintain processes to honor applicable unsubscribe requests, suppression requests, and other legally required opt-outs.
Individuals may request cessation of QLead-controlled promotional communications by contacting digital@qlead.ai.
For outreach conducted on behalf of a client, requests may also be forwarded to the relevant client where appropriate.
7. Sharing of Personal Information
We may disclose information to:
- Business clients for whom the information was lawfully collected or qualified.
- Technology, cloud-hosting, CRM, analytics, communication, and infrastructure providers.
- Payment processors and billing providers.
- Professional advisers and compliance providers.
- Government authorities or courts where disclosure is legally required.
- Successors in a legitimate corporate transaction, subject to applicable protections.
We do not disclose personal information to unrelated parties for unrestricted use.
We do not represent that every lead-related disclosure is automatically exempt from the legal definitions of "sale," "sharing," or targeted advertising under US state privacy laws.
Where our actual processing activities trigger such requirements, we will provide applicable disclosures and opt-out mechanisms.
8. US State Privacy Rights
Depending on the individual's state of residence and the laws applicable to QLead, individuals may have rights to:
- Access personal information.
- Correct inaccurate information.
- Request deletion.
- Obtain copies of certain information.
- Opt out of certain sales, sharing, targeted advertising, or qualifying profiling activities.
- Limit certain uses of sensitive personal information.
- Appeal a denied request where required by law.
We will not unlawfully discriminate against individuals exercising applicable privacy rights.
Requests may be sent to:
We may verify identity and authority before processing a request.
Where QLead acts as a processor or service provider for a business client, we may direct the request to the responsible client or assist that client with its response.
Where required, we will honor legally recognized opt-out preference signals, including Global Privacy Control.
9. Cookies and Website Analytics
Our website may use essential cookies and, where enabled, analytics or advertising technologies.
These technologies may help us maintain website functionality, measure campaign performance, understand visitor activity, and improve services.
Where legally required, visitors will be offered appropriate cookie or tracking choices.
Browser settings may also permit users to manage certain cookies.
Any separate cookie-consent or privacy-choice mechanism described on the website must accurately reflect the technologies actually deployed.
10. Information Retention
We retain personal information for periods reasonably necessary to fulfill the purposes described in this Policy, comply with applicable laws, satisfy contractual requirements, maintain security, and resolve disputes.
Retention depends on the category of information, the reason for collection, client instructions, and applicable legal requirements.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely retain it where legally necessary.
11. Information Security
QLead implements reasonable technical, administrative, and organizational safeguards designed to protect personal information.
These may include access controls, restricted account permissions, monitoring, security procedures, and appropriate contractual obligations for service providers.
No electronic platform or transmission method can be guaranteed to be entirely secure.
12. International Processing
QLead is operated by AOB India Private Limited and may process information in India and other locations where authorized technology providers operate.
Personal information originating in the United States may therefore be transferred to and processed outside the United States.
We apply appropriate safeguards where required by applicable law.
13. Children's Privacy
Our website and services are not directed toward children under 18.
We do not knowingly solicit personal information from children through our general business website.
If we discover that information has been collected unlawfully from a child, we will take appropriate corrective action.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, and services.
We are not responsible for the privacy practices of independent third parties. Users should review their applicable policies.
15. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations.
The revised version will be published at www.qlead.ai/privacy-policy with an updated effective date.
Additional notice or consent will be provided where legally required.
16. Contact Information
For queries, please email digital@qlead.ai with the subject "Privacy Request".